Jeannie is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global customer experience consulting firm specializing in Customer Experience InvestigationTM, a trademarked process of walking in the customer’s shoes for a truly objective view. She has more than 15 years of experience helping companies improve retention, employee engagement, digital experience and social customer care.
Jeannie’s 2012 TEDx presentation’s popularity continues to inspire her and her community to collect micro-interactions, which are the small, sometimes unnoticed things that can have a huge impact on the customer experience. Jeannie is a member of Faith Popcorn’s Talent Bank and a charter member of the Customer Experience Professionals Association. As a member and speaker for Vistage International, she was Member of the Year in 2007. Jeannie is also a very active writer and blogger, contributing regularly to CustomerThink, Business2Community, Yahoo! Small Business and Social Media Today. She serves as an editorial team member for the Social Media Club, and was recently recognized on the Huffington Post as one of “The Top 100 Most Social Customer Service Pros On Twitter”.