The Global Customer Experience Panel can help you achieve great results. If you are running multiple or simultaneous events, our team can deliver consistently and in several locations around the world at once. If you are launching a new product, strategy, or initiative, our team can become your spokespeople. We have the expertise, credentials, and presentation skills to help your ideas win adoption. When experts from another country validate your agenda, the effects are positive. If you need a customer experience speakers bureau, we can offer you carefully matched resources whether they are from our team or the general industry. Our network in this space is unmatched.
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Customer Experience Strategist
Adam is a customer experience strategist and owner of CTS Service Solutions, a customer experience consultancy that helps organizations deliver Hero-Class Customer ServiceTM. With experience in both the wholesale and retail musical products environments and as a regional developer and franchisee for two national service brands, he helps organizations not only design better customer experiences but also execute their designs on the front lines. His approach to customer experience strategy is based on his philosophy that stories are for inspiration, systems are for execution. Adam is a speaker and author of a forthcoming book on frontline customer service (AMACOM, Spring 2015). He is the founder of the popular Customers That Stick blog and is a contributor to Salesforce.com, CustomerThink, and Business2Community. He has been recognized in both the “#CustomerService 100” (ICMI) and the “Top 100 Most Social Customer Service Pros On Twitter” (Huffington Post).
Customer Experience Strategist
Chantel BothaChantel is a consultant in various industries, including media and advertising, finance, insurance and transport. She has 20 years of experience in this and over the last 6 years has managed large corporate Customer Experience programs and has facilitated the design of voice of the customer, culture programs, customer journey and touchpoint mapping.
Chantel is part of a global Customer Experience community that regularly lectures, speaks at local and international conferences and contributes articles to a variety of global publications. She is a founder member of the Customer Experience Professionals Association (CXPA) as well as a member of the GlobalCXPanel that provides consulting, training and customer experience advisory and strategy services. She is also chair and founder of BrandLove. Brandlove’s goal is to advance Customer Experience Management and Design as a practice and profession in South Africa and facilitate access to the best information and customer experience experts globally.
Customer Experience Technologist
Chris ParkerChris is a Founder and Customer Experience Technologist with CoolExperience, a boutique strategy firm based in the Netherlands. He supports organizations internationally in the areas of Enterprise Technology, Customer Experience and Organizational Dynamics. He is passionate about improving customer experiences with a blend of common sense and advanced technology.Chris is a founding individual member of the Customer Experience Professionals Association and hosts the annual ‘CEX in the City’ customer experience leadership conference in the Netherlands. As part of his ongoing discovery of how technology is impacting our lives, he has attended the Singularity University executive program. His book, ‘CIO Survival Guide for the Experience Economy’, is a must read of anyone in a technology leadership role fighting to create value in the age of the customer.
Customer Experience Innovator
Eli GoldsteinEli is founder and managing partner of Customaline (Proprietary) Ltd, a company specializing in providing services to help clients align their businesses with their customers’ true needs and required outcomes. His strong marketing background includes experience in digital marketing, customer relationship and strategic planning especially with winning executive involvement for programs. He worked for IBM for 10 years and his ICT and customer management experience spans more than 33 years providing him with broad executive level technology knowledge related to information and communication technology with emphasis on CRM and CEM strategy and measurement.Eli has provided organizations such as Coats, European Union, Siemens, Standard Bank, Masterfoods and Reckitt Benckiser with both strategic and tactical advice in their customer and business journeys. He has worked with a number of companies across industries such as Agribusiness, Retail and Distribution, CPG, Telecommunications, Healthcare, Government and Law Firms. His ability to balance the factors of people, processes, technology and knowledge allows him to provide a visionary approach to projects related to the customer. Eli is based partly in Johannesburg, South Africa and Toronto, Canada and is available for speaking, consulting and facilitation assignments globally.
Graeme NewellGraeme shows companies how to build fanatical customer loyalty through emotional marketing research. He is an emotional branding speaker and president of 602 Communications. He turns mere customers into passionate groupies.Graeme is known as the “Example King” for his use of numerous TV commercials in his high-impact presentations and trainings. Drawing from thousands of best-in-class TV spots, he demonstrates the powerful effect of emotional branding, and shows clients how to use these dynamic techniques to evoke deep-seated connections within their customers.
Customer Experience Investigator
Jeannie WaltersJeannie is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global customer experience consulting firm specializing in Customer Experience InvestigationTM, a trademarked process of walking in the customer’s shoes for a truly objective view. She has more than 15 years of experience helping companies improve retention, employee engagement, digital experience and social customer care.Jeannie’s 2012 TEDx presentation’s popularity continues to inspire her and her community to collect micro-interactions, which are the small, sometimes unnoticed things that can have a huge impact on the customer experience. Jeannie is a member of Faith Popcorn’s Talent Bank and a charter member of the Customer Experience Professionals Association. As a member and speaker for Vistage International, she was Member of the Year in 2007. Jeannie is also a very active writer and blogger, contributing regularly to CustomerThink, Business2Community, Yahoo! Small Business and Social Media Today. She serves as an editorial team member for the Social Media Club, and was recently recognized on the Huffington Post as one of “The Top 100 Most Social Customer Service Pros On Twitter”.
Experience & Service Designer
Mike WittensteinMike is an experience designer, consultant and speaker with 25 years of experience in 25 countries for 400+ companies. As eVisionary for IBM Global Service, he started the company’s first customer experience practice in 1999.Since then, Mike has collaborated with service brand leaders, guiding them to effectively use customer experience and service design as strategies for increasing sales and profit. He is particularly skilled at helping leaders and their teams find the kind of differentiation customers notice and competitors find impossible to replicate. Mike’s clients have enjoyed over $1.5B in sales impact by focusing on the human element in addition to the bottom line.
Stan is a best-selling author, keynote speaker and experienced architect. He is the founder of 9 INCH, a consultancy that inspires leaders to think differently about their most important stakeholders. Working with brands wins the hearts of employees and customers through a groundbreaking concept called The Goldfish Rule. Stan has over 20 years of global marketing experience. He founded 9 INCH in 2009 on the belief that “differentiation via added value” can be a game changing strategy. For far too long, brands have fixated on the eyes and ears of the prospect. Not enough has been focused on creating experiences that drive referrals. Stan believes that great experience is about being so remarkable that people can’t help but talk about you. He is author of Purple Goldfish / Green Goldfish, a contributor to CustomerThink, MENG Blend, Switch & Shift and was recently recognized by SAP as one of the Top 60 Influencers for Customer Experience.