Officially CCXP

What is CCXP? The CCXP (Certified Customer Experience Professional) program is a vendor-agnostic, independently-governed professional accreditation that provides an industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments. I am excited to add the additional letters at … Continue reading

About the Author

During 25 years in 25 countries with 400+ companies, Mike and his clients have co-created over $1.5 billion in measurable impact with his guidance on their experience and business designs . Under the Storyminers brand, he helps retailers design and deploy Store-of-the-Future initiatives that create new business opportunities and rekindle investor interest. Mike is a top 25 customer experience influencer (as ranked by SAP and MindTouch), a global speaker, and founding member of Global CX Panel and the CXPA.