By working together, we can provide unique value that cannot be achieved by individual speakers. We are able to work together with you to create powerful and customized presentations through panel formats, moderation or facilitation, and keynotes designed to inform and entertain. Our programs can also be customized to work together, complementing each other topically to create a truly seamless experience.
The Global CX Panel provides you access to a team of experts in all aspects of customer experience design. The GCXP team will address your needs from understanding customers and employees, to defining your CX program, to design and implementation. Collectively, your Global CX Panel has deep experience with:
- Revealing Customers’ Needs
- Encounter Design
- Selling Experiences
- Journey Mapping
- Capability Creation
- Business Design
- Experience Pro-Formas (Financial Analysis)
- Operational Excellence
- Store and Hospitality Design
- Change Management
- Cultural Awareness (Global Perspective)
- Adaptive Organizational Design
- Progress Measurement
We partner with clients to identify the most effective approach for their needs. We’ve worked with clients to develop a variety of solutions, from employee training to executive workshops to strategic consulting. The power of the Global CX Panel is the ability to bring a deep bench of expertise and a set of perspectives crossing industries and geographic borders.