How Do You Define Loyalty in YOUR Organization?

Loyalty is often the holy grail of customer experience. It’s seen as the end goal. The raison d’etre for many companies. After all, loyal customers mean more revenue, more repeat business, more referrals and just more more more! Yes, loyal customers mean more. But how do you define loyalty among your customers? How do you know […]

The post How Do You Define Loyalty in YOUR Organization? appeared first on Customer Experience Consulting.

About the Author