Customer Experience Predictions 2014 – Download your free copy!

I believe that when you align people with their passions, that is the breeding ground for innovation and magic.

– Chantel Botha, Brandlove South Africa

That was really my objective with being the catalyst for this eBook. As we all know, the world of consumers and the environment that business operates in is becoming even more volatile, so the best we can do is guess and take a stab in the dark! I asked a few customer experience and innovation professionals to share their view of what they think 2014 has up its sleeve!

Thank you to the generous people who contributed their perspectives in this eBook. Their contact details have been provided in each of their sections and they would be happy to answer any questions.

To download the ebook, just simply put it in your basket and check out. Then look for the download link in your email. We will not use any of your details to annoy you! We would just like to know if you downloaded the product.

About the Author

Chantel is a consultant in various industries, including media and advertising, finance, insurance and transport. She has 20 years of experience in this and over the last 6 years has managed large corporate Customer Experience programs and has facilitated the design of voice of the customer, culture programs, customer journey and touchpoint mapping. Chantel is part of a global Customer Experience community that regularly lectures, speaks at local and international conferences and contributes articles to a variety of global publications. She is a founder member of the Customer Experience Professionals Association (CXPA) as well as a member of the GlobalCXPanel that provides consulting, training and customer experience advisory and strategy services. She is also chair and founder of BrandLove. Brandlove’s goal is to advance Customer Experience Management and Design as a practice and profession in South Africa and facilitate access to the best information and customer experience experts globally.