Customer Experience 2014 and Beyond (CEM Africa Presentation)

It was such a blast presenting and running two workshops at the CEM Africa Summit this year. It’s enriching to meet fabulous and interesting people and also learning from the participation and contribution of everyone who attended.

Here are the conference presentation. Feel free to re-use this presentation. Drop me an email if you have trouble downloading from the link below.

About the Author

Chantel is a consultant in various industries, including media and advertising, finance, insurance and transport. She has 20 years of experience in this and over the last 6 years has managed large corporate Customer Experience programs and has facilitated the design of voice of the customer, culture programs, customer journey and touchpoint mapping. Chantel is part of a global Customer Experience community that regularly lectures, speaks at local and international conferences and contributes articles to a variety of global publications. She is a founder member of the Customer Experience Professionals Association (CXPA) as well as a member of the GlobalCXPanel that provides consulting, training and customer experience advisory and strategy services. She is also chair and founder of BrandLove. Brandlove’s goal is to advance Customer Experience Management and Design as a practice and profession in South Africa and facilitate access to the best information and customer experience experts globally.