Beware: Destructive Customer Experience Advice is Everywhere!

When it comes to customer experience, there is no shortage of advice. Maybe your boss read “that book” on how to map your customer’s journey. Or maybe you were tasked with being the “customer experience” guy and dove into the many blogs, books, and podcasts about customer experience. There is just. so. much. It’s easy […]

The post Beware: Destructive Customer Experience Advice is Everywhere! appeared first on Customer Experience Consulting.

About the Author