3 Ways to Survive Dangerously Casual Customer Reviews

Customer feedback is customer experience gold. That’s why there are transaction surveys, experience surveys, customer interviews, customer focus groups (although you know I’m not a fan) and many, many formal ways to gather feedback and use it to improve the experience. But many customers don’t want to answer your survey questions. They’d rather tweet about […]

The post 3 Ways to Survive Dangerously Casual Customer Reviews appeared first on Customer Experience Consulting.

About the Author